Privacy Policy
1. Introduction
This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with the obligations of current legislation on this matter. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means available on our website.
2. Data Controller:
VENTURE X PORTUGAL, UNIPESSOAL LDA is responsible for processing the collected personal data. You can contact us at:
Address: Avenida da Liberdade, No. 224, 2nd floor, 1250-147 Lisbon
Email: info@venturex.pt
Phone: (+351) 933 921 338
3. Collection and Processing of Personal Data
Given the wide range of physical and digital means by which you can contact us, we may collect personal data in various ways and for different purposes.
- Through electronic contact methods, such as email, contact forms, comments, and messages on social media platforms or messaging and call communication platforms, your data is stored.
Through browsing our website, and as a common practice on the internet, we may collect anonymous data identifying the IP address, your internet browser, visited pages, and other preferences through the use of cookies. Cookies are small files downloaded onto your device that allow for measurements, settings, and additional features. Their use is optional, but some functionalities may stop working.
If we use analytical measurement platforms, online advertising, email marketing, or other customer communication and interaction platforms, we may collect specific individualized personal data or aggregated general anonymous data about those interactions, including data on receipt, reading, and actions related to ads, links in messages, interactions with functionalities, and action buttons, among others.
Depending on the platforms we use, we rely on subcontracted partner entities and companies, which may be in the areas of accounting, IT and software development, marketing, or transportation, who help us manage the business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.
Some international platforms, such as those by Meta (Instagram, Facebook, and Whatsapp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own privacy policies, independent of ours, on an international level, and they are not managed or controlled by us. You can contact these organizations to learn more about how they manage your data.
Except for these interactions necessary for the legality, sustainability, and proper functioning of our activities, we do not transfer or sell to third parties any personal identification data.
4. Consent
Your consent is very important to us. During various interactions and communications with us, you may be asked for your consent to this Privacy Policy. By doing so, you give your permission for the processing of your personal data for the identified and selected purposes. You may withdraw your consent at any time, contacting us for this purpose: Avenida da Liberdade, No. 224, 2nd floor, 1250-147 Lisbon, or via email info@venturex.pt.
5. Purpose of Data Processing
The personal data we collect varies in its purpose, depending on the method and form of collection. In general, your data will be processed for one of the following purposes:
Communication and marketing initiatives;
Billing for products or services purchased;
Statistical and technical analysis aimed at improving service delivery;
Clarification of questions, quotations, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.
Regarding cookies, these may serve the following purposes, treatments, and settings:
Cookies related to user accounts: If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies are usually deleted when you log out; however, in some cases, they may remain to remember your preferences regarding the website;
Cookies related to login: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in each time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access resources and areas that require login.
Cookies related to website preferences: To provide the best website browsing experience, we offer this feature to set and remember your choices for how the site operates when you use it, and to ensure this information can be recalled whenever you interact with a page or feature.
Cookies related to forms: When you submit data through a form, such as those on contact pages or comment forms, cookies may be set to remember your details for future correspondence.
Cookies related to email newsletters: If the website offers subscription services for informational newsletters or other notification and communication systems, cookies will be used to set and remember who should be shown specific notifications.
Cookies related to surveys: We may conduct surveys and questionnaires to collect interesting information, useful tools, or to better understand the users of our website. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after page changes.
6. Data Retention and Security
Personal data of customers and other users are retained for the time necessary to achieve the purposes for which they were collected and for the period required to comply with fiscal, legal, and judicial obligations, in accordance with the law. Once they no longer serve their purpose, they will be permanently deleted or, alternatively, anonymised, no longer considered personal data as they are no longer identifiable to a specific person. Although the management of data from computer applications and the transmission of data over the internet cannot guarantee total security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in compliance with the applicable regulation.
7. Rights of Customers/Users
We guarantee the rights of customers/users as data subjects. Therefore, you can exercise your rights to Access, Consent, Rectification, Deletion, Limitation of Processing, Portability, Complaint, and Opposition to the processing of your personal data at any time, by requesting their execution from us through the provided contacts. If you exercise any of these rights, we will review your request and respond within 30 days. We remind you that changes in data management assumptions may create limitations or constraints in how we communicate with you, whether through the services we provide or the information we provide, both personal and digital, from electronic applications and our website. We also highlight that there are fiscal obligations related to billing data management that cannot be changed or deleted under Portuguese legislation related to organized or business accounting.
8. Changes to the Privacy Policy
This Privacy Policy may be changed at any time without prior notice. If such changes occur, they will be published on the website in a prominent manner for the convenience of customers and users.